Fresh Valley Farms respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, how we keep it safe, and the choices you have.
Last updated: March 2026
Who we are
Fresh Valley Farms
Armstrong, British Columbia
Website: freshvalleyfarms.ca
Email: info@freshvalleyfarms.ca
This policy applies to all visitors, customers, and users of our website, newsletter, and online store.
Information we collect
We collect the information you choose to share with us, as well as some data collected automatically by our website tools.
Information you provide
- Name
- Email address
- Phone number
- Billing or mailing address
- Order details
- Messages sent through forms or email
Information collected automatically
When you visit our website, tools like analytics tracking may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our site
- Referring website links
This helps us understand how people use the site and improve it.
How we use your information
We use your information to:
- Process and manage orders
- Schedule pickup or delivery
- Respond to questions and customer support requests
- Send order confirmations and updates
- Improve our website and services
- Share farm news or updates (only if you subscribe)
- Maintain security and prevent fraud
We do not sell your information to anyone.
Email and newsletter communications
If you sign up for our newsletter or updates, we may send occasional emails about:
- Farm news
- Pickup schedules
- Special offers or product updates
You can unsubscribe at any time by clicking the link in any email or by contacting us directly.
Payments and security
Online payments (if applicable) are handled through trusted third-party providers such as Local Line or Square. We do not store your credit card information on our servers.
For offline payments such as e-transfer, your bank handles the transaction securely.
Cookies and tracking tools
Our website may use cookies and similar technologies to:
- Keep the site running smoothly
- Remember your preferences
- Analyze website performance
- Improve content and usability
You can disable cookies through your browser settings, though some features may not work as intended.
Sharing your information
We may share your information with trusted service providers that help us run the farm and website, including:
- Local Line (online ordering)
- Website hosting services
- Email newsletter providers
- Payment processors
- Analytics tools
These providers only use your information to perform services on our behalf and are required to protect it.
We may also share information if required by law.
How we protect your information
We take reasonable steps to keep your information safe, including:
- Secure servers and hosting
- Encrypted connections (HTTPS)
- Limited access to customer information
- Regular software and security updates
No online system is perfectly secure, but we work hard to maintain the safety of your data.
Your rights
You can contact us at any time to:
- Request a copy of the information we have about you
- Update or correct your information
- Ask us to delete your information (where allowed by law)
- Withdraw your consent for email communications
We will respond within a reasonable timeframe.
Links to other websites
Our site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Changes to this policy
We may update this privacy policy from time to time. The “last updated” date will appear at the top of the page. Continued use of the site means you accept the updated policy.
How to contact us
If you have any questions about this policy or your personal information, you can reach us at:
Fresh Valley Farms
Email: info@freshvalleyfarms.ca
Website: freshvalleyfarms.ca