Fresh Valley Farms produces perishable, certified organic, pasture-raised meat. Because of this, we follow strict food safety rules and cannot accept returns once products leave our custody.
Last updated: December 2025
Refunds
We are committed to quality. If there is an error or issue with your order, please email us at info@freshvalleyfarms.ca within 48 hours and include:
- Your name
- Order number
- A brief description of the issue
- Photos if applicable
We may offer a refund, replacement, or credit depending on the situation. Refund decisions are made on a case-by-case basis.
Non-returnable items
Due to food safety regulations, we cannot accept returns or exchanges of:
- Meat
- Eggs
- Perishable foods
We also cannot offer refunds for:
- Missed pickups
- Failure to follow handling or storage instructions
- Changes of mind after the order is packed
Overcharges or tally errors
Because products vary in weight, your final invoice reflects the actual weight of each item. If you believe there was a mistake in tallying weights or pricing, please reach out within 48 hours so we can correct it.